Refund policy

Refund and Returns Policy

Refund and Returns Policy

Effective Date: July 30, 2026

At cqdvhdjy.shop, customer satisfaction is our priority. We want you to have a smooth and enjoyable shopping experience. If you are not completely satisfied with your purchase, we are happy to assist you according to the terms below.

Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • The item must be unused and in the same condition as received.
  • The product must include original packaging, tags, and accessories (if applicable).
  • Proof of purchase must be provided.

To request a return, please contact us at:

Email: info@cqdvhdjy.shop

Please contact our customer service team before returning any item. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect due to our mistake.

We recommend using a trackable shipping service for returns. We are not responsible for items lost or damaged during return shipping.

Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method. Please allow additional processing time depending on your bank or payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Description of the problem
  • Photos of the product if applicable

We will review your request and provide an appropriate solution.

Non-Returnable Items

Certain items may not be eligible for return, including:

  • Clearance items
  • Final sale products
  • Gift cards
  • Personalized or customized products
  • Products damaged through misuse

For return questions, please contact:

info@cqdvhdjy.shop